Welcome to Your Villa Shop Local’s Success Portal

This short tutorial will help you implement, manage, and maximize your ShopLocal referral system.

Your Villa Shop Local helps your business:

✅ Get positive reviews from Satisfied Clients and

✅ Turns those customers into Promoters,

✅ Who share their referral links with friends and family,

✅ Who turn into Referred Leads,

✅ Who become new Satisfied Clients

More Reviews + More Referrals
= More Clients

Tutorials

Setup & Access

  • Access Your ShopLocal Dashboard

  • Download the Mobile App

  • Add Your Team Members

Getting More Reviews

  • QR Code Display

  • Employee Script

  • Getting Reviews

  • Promoter Sign-up

The Referral Program

  • How to Use the Reward Link

  • How to Add the Promoter App to Homescreen

Pipelines & Rewards

  • Review Pipeline

  • Referral Pipeline

  • Activate Your Offer

  • Authorize Referral Reward

Offer/Reward

  • Choosing Your Offer

  • Set Your Referral Reward

  • Review Incentives

Email/SMS

  • Satisfied Client Nurture

  • Promoter Nurture Series

  • Referred Lead Nurture Series

Managing your Account

  • Daily Action Plan

  • Notifications

  • Link to Forms

Need more help?

Step 1: Ask Your Happy Customers to 
Leave You a Review

Steps your client will see when leaving a review:

Customer scans your QR code and rates their experience (happy, okay or not happy*)

If they are happy they are automatically added to your referral program (with opt-in).

Next they can choose to leave the review on Google, Facebook, or connected review platforms.

By clicking the button, they will go to the review page for the chosen platform.

*If the sentiment is neutral or negative, they will be directed to an internal review which will be sent to your business. Our system is not able to stop bad reviews. A user can always go directly to Facebook or Google to leave a bad review. Additionally, they can “go back” in the survey and access the direct links to Google and Facebook. As a best practice, do not add unhappy customers to your re-engagement lists or ask them to leave a review.

Step 2: Turn Happy Customers into Promoters with Referral Rewards

Upon enrollment, the promoter will receive a their reward link by email and text.

Over the next several months, the Promoter will receive a series of messages explaining how to use their Reward Link and encouraging them to share your business.

Step 3: Turn Referrals into New Customers with an Exclusive Offer

Step 4: Manage your Referred Leads with your Referral Pipeline.

Your team can Respond to Leads in your pipeline, Activate the Offer and Authorize Referral Reward Payouts with a few simple clicks.

You will receive email and SMS notifications when a new lead or referral requires your action.

Features of the "Shop Local" Promotor App:

Promoter app can be added to any mobile homescreen for easy access.

Promoters can send a direct referral or use the "Share Link" feature to send to friends.

Promoters share their link to their favorite platform, send a text message or email.

Pre-filled message and image are customized for your business.

Your Business will Need to:

  • Ask your happy clients to leave your a review

  • Follow up on leads

  • Instruct your new client to show their offer code and activate it at time of purchase

  • Authorize referral rewards when a referral results in a new customer

  • Provide your client list so we can run your Re-engagement Campaign

Your Villa Shop Local will:

  • Respond to your reviews (ai generated replies to Google, Facebook, & Yelp)

  • Provide review links for 4 & 5 Star reviews (3 star or less are routed internally)

  • Sign up Promoters when they opt-in while leaving a positive review

  • Provide referral links & referral tracking

  • Pay out monetary rewards for successful referrals (charged to your credit card on file)

  • Engage with Promoters, Leads, and Past Clients through email & SMS

  • Obtain an A2P verified number for your business to use for sending text messages to your clients (No need to use a personal cell phone)

...but wait! There's more!

Our platform provides a suite of services that can be added to improve your business efficiency.

Want more info? Schedule a call with Sue to discuss your business needs.

Testimonials

John Doe

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Jane Doe

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Call:

(951) 612-2416